Sheen Uncovered

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We really love to fit our customers properly with a face-to-face appointment. You can let us know with the form below if there is anything, in particular, you are looking for, or about any recent life changes that may have affected you physically so we can prepare for your tailored appointment in advance.

Product care

Lingerie Care Tips

Hand-washing in cool water with a gentle detergent is best; machine washing is not recommended. Always air-dry, as heat can damage lace, elastic, and shape. Looking after your bras with proper care will help maintain support and prolong their life.

Swimwear Care Tips

Rinse your swimwear in cool water immediately after use to remove chlorine, salt, and sunscreen. Gently hand-wash with a mild detergent. Do not wring, tumble dry, or dry in direct sunlight—lay flat in the shade to air-dry. Proper care helps preserve colour, shape, and elasticity.

Clothing Care Tips

To keep your clothing looking fresh and lasting longer, follow these care instructions:

Washing: Machine wash cold with like colours to prevent fading and bleeding.

Detergent: Use mild detergent; avoid bleach or harsh chemicals.

Drying: Tumble dry on low or air dry to reduce shrinkage and maintain fabric integrity.

Ironing: If needed, use a low-heat iron or steam to remove wrinkles. Avoid high heat on delicate fabrics.

Special Fabrics: For wool, silk, or embellished items, hand wash or dry clean as recommended.

Storage: Store in a cool, dry place. Fold knits to prevent stretching; hang woven fabrics to maintain shape.

Returns

We strongly recommend that you return items via registered mail so that you have proof of despatch in case an item is lost in transit. Please ensure that you have sufficient insurance cover, especially when returning valuable products. We cannot accept responsibility for goods lost or damaged in transit. Please note that return postage cannot be refunded.

Eligibility Window:
Items can be returned within 30 days of receipt. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

Refunds:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also inform you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days.

Sale Items:
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges

Faulty or Damaged Items:
We replace items if they are defective or damaged upon arrival. Please send an email to online@sheenuncovered.co.uk.

Size or Colour Exchange:
If you wish to exchange an item for a different size or colour, please return the original item for a refund and place a new order for the correct item.